| Zolved Offers Free iPod Support |
| Written by News Editor | |
| Thursday, 01 February 2007 | |
      Zolved.com, a unique new online resource that assists individuals to
get answers daily to technical problems endemic to today's digital
lifestyle, reports that the consumer list of iPod complaints is growing
almost as fast as the product's appeal.
iPod problems read like a bad musical hit list that has only become longer since December's holiday gift giving season. The top ten iPod issues identified by Zolved.com include: 1. "Frozen screen" makes device inoperable 2. iPod is not recognized by computer when connected 3. Inability to transfer music from iTunes 4. "Sad face" appears on screen indicating iPod won't work 5. iTunes does not recognize iPod 6. "Do not disconnect" message won't disappear 7. "White screen of death" appears for no known reason 8. Battery doesn't hold a charge 9. Songs frequently skip when playing 10. Warning won't disappear when disconnecting from PC Consumers frustrated with their iPod's technical problems -- or any other consumer digital product -- often turn to their friends or family for a solution first, rather than wait in a telephone queue for a long call with a customer service representative for a possible solution. Zolved.com helps consumers dramatically expand their circle of skilled friends and expert technical resources in three ways to solve their problems via the Web -- and avoid picking up the phone. Best of all, each path to an answer is free: -- Community-Based Assistance Zolved.com harnesses the knowledge of thousands of consumers who have successfully solved technical problems and directs proven solutions from the knowing to those consumers who need to know. The power of many individuals is put in service to the needs of one, along with targeted content obtained through vertical searching of industry manufacturers and experts. Zolved.com technical experts then filter the content. The result is the best match between a problem and speedy solution. -- Expert "Gurus" If community-based assistance can't resolve an issue, Zolved.com visitors can receive an answer by stating their problem and receiving an answer from Zolved.com's extended team of worldwide technical experts, or "gurus," both within the company and the community at large. Answers can be immediately available and, if not, a guru will often research the problem and respond with an answer once found. -- Local Technical Resources Zolved.com recognizes that not every problem can be solved remotely online. For those problems, it provides an extensive list of more than 25,000 local technical resources across the United States that a consumer can easily find, including map access, and contact directly for assistance. Zolved.com's combination of people, process and patented, Web-based technology allow it to dynamically identify top technical problems in dozens of different categories representing the most popular digital devices, ranging from PCs to PDAs on a minute by minute basis. As a result, it can similarly identify the best answers for these problems. For example, using the iPod problem list, Zolved.com created the Gift-Getter's Guide for iPod. This free, handy tool provides an easy-to-follow set of instructions on how to identify and solve iPod-related technical issues and can be obtained at www.zolved.com . About Zolved.com Zolved.com gives consumers both control and choice to keep their personal technology up and running. And, best of all, it's free. For more information visit www.zolved.com |
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